Shipping Protection Policy

What's covered, how claims work, and what to expect.

What shipping protection covers

Shipping protection is an optional add-on you can choose at checkout. If your order runs into one of the issues below after it ships, you're covered for a refund or a free replacement.

• Lost in transit: your package never arrives
• Damaged: it arrives broken, crushed, or otherwise unusable
• Porch piracy or stolen: delivered, but taken before you could get it

How to file a claim

File as soon as you notice a problem, using the same email address you used to place the order. You'll choose whether you'd like a refund or a replacement.

Claims for damaged items require a photo of the damage. This is the one case where we ask for evidence before approving, since it's the fastest way to get your claim resolved without a delay. All other issue types don't require a photo.

Refund or replacement?

Your choice. If you choose a replacement and the item is still in stock, we'll send a new one at no extra cost. If it's out of stock, we'll automatically issue a refund instead and let you know why.

A few things to know

• Only one resolved claim per order.
• Your order needs to have shipped before a claim can be filed.
• The email you file with has to match the email on the original order.

This policy describes our shipping protection program and may be updated as our process evolves. It doesn't affect your other rights, like our standard return policy.