FAQ

When will my package arrive?

Please check here for shipping information

What does pre-order mean?
Pre-order means you can order before it's in stock. Please be aware that pre-ordering any item means that the order will not ship until the item stocks. If you order a pre-order item with an item in stock, the whole order will not ship until the pre-order item stocks. 

Will I receive a tracking number?

A tracking number will be sent after the order processing has finished.
Please make sure to check your junk folder in case our email was filtered there. If you have not received a tracking number after 5 days, feel free to email us!

I haven't received a reply from customer service yet

We reply usually reply within a day or two. Please be sure to check your junk folder! Our email is main@moeflavor.com

My tracking number shows it's been delivered but I didn't receive it.

 Moeflavor is now supported by AfterShip Protection. AfterShip Protection protects your purchases from loss, damage, and porch piracy.

For any packages with AfterShip Protection purchased marked as delivered but was not received, please visit "Track Package" to submit a claim.
Once a claim is submitted our Customer Service will reach out for further resolution.

Who will pay for customs/taxes?

If there is an import tax, buyer must be responsible for paying for it.

Can I cancel my order?

You can only cancel the order if the items have not been shipped. If they have been shipped you cannot cancel.

Is the package discreet?

Yes, the package is discreet. We ship everything in a plain gray polybag, and for headbands, they arrive in a plain white box.

Can you suggest which size would fit me?

If you have measurements of your bust, underbust, waist, upper hip, and hip, in a tight but comfortable way you can send it here so we can suggest a good size for you. Check out our size chart!

The product I ordered is now on sale. Can I apply the discount code to a previous order?

I'm very sorry we can only apply discount codes to orders that were placed within the promotion time. If you ordered within the promotion time and simply forgot the code, we can apply it for you. Feel free to email us for assistance with that!

Can I return an item ? 

Yes. Please contact our customer service to receive a return shipping label. Items must be returned within one week of receiving the return label. Please note that all original tags and hygiene liners must be in place for the refund to be processed. Your refund will be store credit and will consist of the amount you paid for the product, with the fee of the return label deducted.