FAQ

When will my package arrive?

U.S. SHIPPING:

Method Shipping Time
First Class Package 3-5 Business days
Priority Mail 3-5 Business days
Priority Mail Express (over night next business day) 1-2 Business days

 

INTERNATIONAL SHIPPING: 

Method Shipping Time
First Class Package International 20-40 Business days
Priority Mail International 6-10 Business days
Priority Mail Express International 3-5 Business days
DHL International 3-6 Business days

 

Overnight Shipping - Orders placed before 11:59 PM PST will be shipped next business day via Priority Mail Express. If placed after 11:59 PM PST, orders will ship on the next business day. 

Shipping Time - Does not include the 2 business day processing time. Shipping time begins after your order is shipped. Business days do not include Saturdays, Sundays, or US Holidays.

Update: 8-20-2020

During the pandemic, there may be delays of 1-4 weeks for international orders and some cases for domestic USA orders, 1-2 weeks.

With the problems going on with USPS, we HIGHLY recommend using the other shipping companies or at least to pay priority mail to make sure your order gets to you. We are not liable for stolen or lost packages.

Will I receive a tracking number?

A tracking number will be sent after the order processing has finished.
Please make sure to check your junk folder in case our email was filtered there. If you have not received a tracking number after 5 days, feel free to email us!

I haven't received a reply from customer service yet

We reply usually reply within a day or two. Please be sure to check your junk folder! Our email is moeflavor@163.com

My tracking number shows it's been delivered but i didn't receive it.

We recommend to check your neighbor's first or contact your local post office with your tracking number. After we ship your package out the responsibility goes to your local post office. If you package has been stolen we do not cover it. 

Who will pay for customs/taxes?

If there is an import tax, buyer must be responsible for paying for it.

Can I cancel my order?

You can only cancel the order if the items have not been shipped. If they have been shipped you cannot cancel.