FAQ

When will my package arrive?

Estimate shipping delivery with Standard Shipping:

Country Business days (Saturday and Sunday not included)
USA 8-20
Canada 8-20
AUS 20-40
UK 20-40
EU 20-40
Asia 20-40
Brazil/Russia 45-60
Italy 20-60
Mexico 45-60
Others 45-60

Sometimes there may be delays due to the shipping carrier or international events/customs sorting.

PROCESS TIME - Orders need 2-3 business days (Saturdays and Sundays are not included) for processing and then it is shipped! 

Where does this store ship from?
Apparel ships from our warehouse in China and lingerie is shipped from our warehouse in the US.

Is this normal? Why is my package stuck in China?

If your tracking looks like this, please do not worry. The item is just in transit. The tracking number will update only when it reaches your country because that is when someone is able to scan it. If it extends past 3 weeks and you live in America, please contact us and we will find your package for you. For other countries, contact us after you have waited about a month.

Will I receive a tracking number?

A tracking number will be sent after the order processing has finished.
Please make sure to check your junk folder in case our email was filtered there. If you have not received a tracking number after 10 days, feel free to email us!

I haven't received a reply from customer service yet

We reply usually reply within a day or two. Please be sure to check your junk folder! Our email is moeflavor@163.com

My tracking number shows it's been delivered but i didn't receive it.

We recommend to check your neighbor's first or contact your local post office with your tracking number. After we ship your package out the responsibility goes to your local post office. If you package has been stolen we do not cover it. 

Who will pay for customs/taxes?

If there is an import tax, buyer must be responsible for paying for it.

Can I cancel my order?

You can only cancel the order if the items have not been shipped. If they have been shipped you cannot cancel.